Product Returns
1. The consumer has the right to notify in writing to the trader that he renounces the purchase without penalty and without invoking a reason, within 10 working days from the receipt of the product or, in the case of the provision of services, from the conclusion of the contract .
2. The only costs that can be borne by the consumer are the direct costs of returning the products.
3. The return can be made by post, by courier, or directly to the headquarters of SC MIRAKL SRL, Craiova, Balteni Street, no. 54
4. We do not accept returns to other work points.
5. Any return must be preceded by a notice of intention to return. This notification may be made by mail or together with the products within the time allowed by law.
6. The Customer who has notified MIRAKL is responsible for ensuring that the products referred to it will be returned to MIRAKL within 10 working days of receipt of the products, otherwise MIRAKL considers the request for return as invalid / without object.
7. Return shall be accompanied by the following documents:
an invoice (original or copy);
a receipt from the courier (original or copy);
notice.
8. CUSTOMERS must mention in the notification whether they wish to reimburse the money or change the product.
9. If the return conditions are not met, SOCIETY will not accept the return.
10. Refunds are not accepted.
11. WARNING: If the products for which the return is requested show damaged or incomplete packaging, missing traces of wear, scratches, blows, shocks, missing parts or accessories, missing warranty certificates, or not returned in the same condition have been delivered to the CLIENT, MIRAKL has the right to decide to accept the return or to stop an amount from the value of the product, the amount to be communicated after the damages brought by our representatives.
12. If the legal right to return the product is exercised, the refund will be reimbursed within 30 days of the return. This cost only includes the value of the products, not the shipping of the order or the cost of other services.
13. If the product is returned to a state where it can no longer be sold as new, MIRAKL! has the right to request a fee for restoring the initial stage (if possible) or to cover the difference in price resulting from the sale of the product as second-hand or, at the customer's option, to re-dispatch the product at its expense.
14. If the Customer requests replacement of the product with an identical one, the replacement shall be made under the conditions and limits of a normal order.
15. If the Customer has returned a product and requests the replacement, and MIRAKL! does not have an identical replacement product, it will provide the Customer with the counter value of the product or other product if the Customer accepts this.
16. The value of additional services, including but not limited to the transportation of products, paid by the Customer, shall not be reimbursed.
17. In all cases, the return / re-shipping costs will be borne by the Customer.
18. If a product is requested, the price difference will be paid if the product is more expensive. If the customer opts for a cheaper product, the price difference will be returned. MIRAKL! will send the product requested for exchange only after the Customer has returned the product originally purchased.
19. These provisions apply to O.G. 130/2000, in the case of purchasing products from this site using remote communication techniques.
20. Repeated purchase (at least twice) will be considered an abuse and SOCIETY has the right to refuse a new delivery to that CLIENT or that address.
21. You can not return the ordered products that are taken directly from the store.
22. Returning the value of an order canceled by the customer or MIRAKL.ro operator due to lack of stock is made within 14 days from the date of the order.